At IPTV Francee, we are committed to providing high-quality service and customer satisfaction. While we strive to offer the best experience, we understand that issues may occasionally occur. Below is our comprehensive refund policy:
Refund Eligibility
- Refund requests must be submitted within 72 hours of purchase.
- Full refunds are only granted for requests made during this initial 72-hour window.
- Requests made after 72 hours may qualify for partial refunds, depending on the usage of the subscription.
How to Request a Refund
To request a refund, please follow these steps:
- Have your order/transaction ID ready.
- Send an email with the subject: “Request for Refund” to contact@iptvfrancee.com
- Include the following in your email:
- A detailed explanation of the issue(s) you’re experiencing
- Your reason for requesting a refund
- Any supporting documentation or screenshots (if applicable)
Processing Timeline
- Standard processing time for credit card refunds: 20–31 working days
- Some cases may take up to 90 days, depending on your bank or payment provider
- Refunds are initiated promptly upon approval
Technical Support Requirement
If you are experiencing technical issues, the following steps must be taken before a refund is approved:
- You must contact our support team for troubleshooting assistance
- We require up to 48 hours to attempt to resolve the issue
- Our 24/7 support team is available to help via live chat or email
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Users refuse technical support assistance for setup issues
- Temporary service interruptions such as buffering, freezing, or channel downtime
- Problems caused by:
- Poor or unstable internet connection
- Device incompatibility
- ISP restrictions or network blocks
- Ongoing or temporary server maintenance
- Incorrect configuration by the user
Service Interruption Policy
If there is a service outage lasting more than 48 hours due to issues on our end, we offer:
- A full refund of the purchased package, OR
- A subscription extension covering the downtime, plus additional bonus time (to be discussed individually)
Each case is reviewed thoroughly, and our team will stay in contact with you throughout the process to ensure a fair resolution.
Final Note
This refund policy is designed to protect both our customers and the integrity of our service. We are always here to help and will work diligently to resolve any issues before initiating a refund.
For any concerns or refund-related queries, feel free to contact us at:
📧 Email: contact@iptvfrancee.com
